Return & Refunds

Your return could take up to 2 weeks

How the process works

• It can take up to 7 days
• When we receive your item, we will check and process it. Typically this takes up to 2 days, but it depends on how many returns we have. We will then send you a Return Processed email.
• You can expect to get your refund within 5 days of receiving the Return Process email.

Return Policy

Our return policy

If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
• you haven’t used the product.
• the product contains no personal data and isn’t registered to a user.

What can't be returned

These products can only be returned if they’re faulty or not as described.

Purchases received over 14 days ago

• Items you’ve opened or unsealed, other than where necessary to inspect
• Items without the original packaging or labels
• Items or packaging in poor condition
• Items that contain your personal data or have been registered with the manufacturer
• Products made or cut to your own specifications
• Products that have been personalised for you